Match – We incorporate motivated community volunteers into our programs, forming partnerships that enhance services to clients, on an ongoing basis or through special events. We also steward in-kind donations.
Screen – Ongoing volunteers and interns are interviewed to identify their skills and motivations and formally screened (e.g. background checks, references, etc.) before serving. Volunteers serving children require more rigorous background screening.
Train – All volunteers receive appropriate training before starting their service. Those who volunteer in our behavioral health programs attend a three-hour Pre-Service Training, where we introduce Agency mission and values, Divisional programs, the child welfare system, mental health diagnoses, and sound service philosophies like trauma-informed care, confidentiality, boundaries, family-provider partnership. Additional clinical training is also made available.
Evaluate – Volunteers report their service hours to us online, and feedback mechanisms allow us to follow up on concerns, support positive service experiences, and improve our strategies.